Shipping Policy
1. Introduction
At Karseell Beauté, we are committed to providing you with a fast and reliable delivery experience. This Delivery Policy describes the available delivery options, delivery times and applicable charges.
2. Delivery Areas
We currently deliver to mainland France and overseas territories. For international deliveries, please contact us at contact@karseellbeaute.fr for more information.
3. Delivery Times
Estimated delivery times are as follows:
- Metropolitan France : Between 2 and 5 working days from confirmation of the order.
- Overseas Territories : Between 5 and 10 working days from confirmation of the order.
These delivery times are indicative and may vary depending on product availability and delivery conditions.
4. Delivery Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. Shipping costs will be displayed at checkout before you confirm your order.
5. Order Tracking
After your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.
6. Delivery Problems
If you encounter any problems with delivery, such as delays, damaged packages or delivery errors, please contact us immediately at contact@karseellbeaute.fr . We will endeavor to resolve the problem quickly.
7. Delivery to the Address
Please ensure that the shipping address provided is correct and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete information.
8. Absence at the Time of Delivery
If you are not in at the time of delivery, the carrier will leave a delivery notice with instructions to arrange a new delivery attempt or to collect your package from a collection point. Please follow the instructions provided to avoid additional charges or having your package returned to our warehouse.
9. Changes to the Delivery Policy
We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on our website.
10. Contact
For any questions regarding our Delivery Policy, please contact us by email at contact@karseellbeaute.fr